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The TPG guide to a hassle-free shop fitting project

Posted in: Facilities Management Property Services

At TPG our property services cover a wide range of business needs. From property maintenance and facilities management to building surveying, dilapidations and asset management.

Our most recent case study for the ladies wear retailer, East is a perfect example of another of our services; shop fitting and refurbishments. We recently helped them to fit out a brand new store in Guernsey.

With shop fitting in mind, we thought we’d put together our guide for a hassle-free shop fit-out project.

A new store, a new start

Any need for shop fitting services (or shopfitting as it’s sometimes spelt) will either come from acquiring a new retail site or refurbishing a current one.

There will be specific requirements throughout the project, from the point where ownership of a new site changes hands right through to the brand new store opening.

From inception to completion it’s vital that you find a fit-out specialist that provides a single point of contact for the lifespan of the project. From day one, they should seek to understand the outline brief and requirements before developing the project to the next level.

Detailed design drawings


Following an initial client brief, outline drawings, visuals and budget costings should be produced.

These can be reviewed in order to fully reflect any specific requirements you might have. From these, detailed drawings can be produced. At this stage, it’s imperative that you are fully aware of what you are getting for your money.

Only when you are completely happy should you sign them off and move to the next stage.

LA approvals & pre-construction health & safety

Once detailed design drawings are complete, all statutory applications should be made to the Local Authority regarding the works. Primarily, these are planning and building regulation applications and will ensure a smooth passage to regulation approval.

As part of the Construction (Design and Management) Regulations 2015, the principal designer on the project will need to undertake all pre-construction health & safety requirements. This includes management of existing site conditions, producing the pre-construction information and reviewing all principal contractor risk assessments and method statements (RAMS).

Contract administration and project management

You should ensure that you have access to a specialist project manager who will fully manage the construction process, giving you a single point of contact throughout the whole process.

A shop fitting contractor should be fully qualified to carry out and certify valuations, interim payments and contract instructions, as well as agree on practical completion. These are all extremely important milestones in a project.

The post-construction phase

A reputable shop fit-out contractor will continue to liaise with you regarding any outstanding defects throughout the rectification period. This ensures that any issues are resolved prior to the period lapsing.


You should also receive a full Construction (Design and Management) (CDM) file detailing all relevant aspects of the project. This can be used by the occupier of the building during their tenure.

Hopefully, if a shopfitting project follows these steps, excluding any unforeseen issues along the way, you can look forward to a hassle-free fit-out.

At TPG we’ve managed all types and levels of shop-fitting work. If you’d like to find out more about how we could help, get in touch today.

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