We subtly (or perhaps not so subtly) hinted that we may at some point create our own maintenance app. And that’s exactly what we’ve done!
TPG clients are already familiar with our 24/7 help desk service and Web Desk management system. It allows us to manage and monitor all planned and reactive work, providing real-time updates from our engineers from receipt of order to completion.
We’re now taking it into the digital realms with the TPG Web Desk App. It can be sent directly to an engineer’s device, tablet or mobile phone.
Any information that relates to a job is recorded on the app. Once the work is completed, a job sheet will automatically be sent to the TPG Web Desk.
That’s it in a nutshell but we thought we’d give you a bit of a walkthrough as well.
Once a maintenance job has been allocated, the chosen engineer will be sent an email.
The engineer will press the Accept Job button, which sends a message to TPG Web Desk confirming the job has been accepted and the engineer is on their way.
We wanted to create an app that was easy to use for our clients, engineers and specialist repair partners.
Once the job has been accepted, the first thing the engineer will see is the client information and a description of the works to be carried out.
They can then run through basic health and safety questions.
The client will then be notified of the engineer’s expected arrival time.
Once they arrive, the app will ask the engineer to take a minimum of 3 pictures before and after the work has been completed but more can be taken if needed. They can also add any details about the job or further work that might be required.
Once the work is completed, the engineer will pass the device to our client for sign-off.
The client can then answer a quick customer service questionnaire and, once the device is returned, the engineer can sign the paperwork and click on the Send to TPG button.
Then it returns to the home page and the engineer is ready to pick up their next job.
One of the benefits for the engineers is the fact that our mobile app is… well, mobile.
They don’t have to worry about going into a shopping centre or a property with very little signal. As long as they started the process before the signal was lost, the entire job can be completed and brought to the final stage without a signal.
With the ability to manage information, view images and communicate more freely, specialist sub-contractors, engineers and clients can keep on top of a project wherever they are from beginning to end.
We’re really excited about the opportunities and benefits this will bring.
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