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The TPG Experience – Tenovus

Posted in: Facilities Management Property Services The TPG Experience

At TPG, we’ve been lucky enough to have built some long-lasting relationships with businesses across the UK. In a new series of blogs, we’ll be asking some of our clients to tell us what they’ve thought of the TPG Experience.

Rather than being a series of case studies, we wanted people to tell us in their own words how we’ve helped them so that you can hopefully see how we might be able to help your business.

What do we do for Tenovus?

The team at TPG offer reactive property maintenance to all of the Tenovus retail shops as well as their warehouse and head office.

This includes general building repairs covering everything from the flooring to the top of the roof. Our team is on hand to fix a faulty pilot light, mend a leaking sink, change light bulbs or replace ceiling tiles.

We also ensure that they are compliant when it comes to fire extinguishers, fire alarms, emergency lighting, wiring, gas, and PAT testing.

We asked Ruth Clarke (Area Manager) and Paul Cartwright (Health & Safety Advisor) from Tenovus to give us their thoughts.

Tell us about your TPG Experience

Paul: I’ve found TPG very quick to respond to any queries or work requests I have submitted. They have been very helpful in explaining processes to me and more than accommodating when posed with more unusual requests which arise from the diverse nature of our premises.

Ruth: I’d agree. They’ve been professional, courteous and willing to help. Jobs have been completed to a good standard and when I‘ve had a query or concern they have been dealt with efficiently.

Paul: They’ve proved to be an experienced and well-organised company that is eager to meet our requirements.

Ruth: Basically, they’ve streamlined our way of working by saving time.

What one thing characterised the TPG Experience for you?

Paul: What stands out for me is the fact that I can refer any piece of work to TPG and they are always willing to see what they can do to solve it.

Ruth: For me, it’s ease of use. All it takes is a phone call from one of our sites to the helpdesk before the job gets moving.

What makes your life easier?

Paul: Collating and reporting information has been much easier using the online system.

Ruth: The TPG process is just so simple to use. Shops no longer have to go through various local or national contractors seeking out quotes.

Paul: They’ve also saved us time. Knowing that any issues reported to me can be referred to TPG has reduced the number of calls incorrectly referred to me in the first instance.

Ruth: Because all invoicing and purchase orders are dealt with centrally, there’s less admin from my perspective.

Another happy customer

It’s always great to hear when a business has a positive experience of the services we offer.

We pride ourselves on maintaining the highest level of quality and attention to detail if you’d like to get a taste of the TPG experience, get in touch today.

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