TPG FM’s help desk agents along with our bespoke TPG Web Desk management system offers a full range of help desk services. We work with our client to ensure our help desk service fully meets the needs and requirements of an ever changing and demanding customer base. We can provide all necessary and relevant management information including KPI and SLA reports.
Whether you contact us via telephone, email or web, TPG FM’s 24/7 help desk deal with daily reactive maintenance requests through to more complex disaster recovery projects. Our in house developed software ‘TPG Web Desk’ enables the team to plan, manage and monitor all planned and reactive jobs with complete flexibility. We can provide up to the minute updates from our engineers to ensure we work with you from receipt of order to completion.
Our client satisfaction rate is second to none as our team and our software adapt to your needs and requirements.