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Help Desk Service

TPG FM’s help desk agents along with our bespoke TPG Web Desk management system offers a full range of help desk services. We work with our client to ensure our help desk service fully meets the needs and requirements of an ever changing and demanding customer base. We can provide all necessary and relevant management information including KPI and SLA reports.

Whether you contact us via telephone, email or web, TPG FM’s 24/7 help desk deal with daily reactive maintenance requests through to more complex disaster recovery projects. Our in house developed software ‘TPG Web Desk’ enables the team to plan, manage and monitor all planned and reactive jobs with complete flexibility. We can provide up to the minute updates from our engineers to ensure we work with you from receipt of order to completion.

Our client satisfaction rate is second to none as our team and our software adapt to your needs and requirements.

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"TPG acted as Party Wall Surveyors on our Conway Mews scheme and we found them to be very professional in their approach and were extremely knowledgeable. The whole process was conducted in a swift and precise manner and we were..."

Jon Shields Scimitar Homes Ltd.

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"During our first meeting with TPG it was clear that their expertise and knowledge was exactly what we needed to complement our project team. The safe and timely delivery of this project was business critical and TPG’s involvement has been..."

Tim Neal – Premises and Facilities Manager

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"TPG provide a good support service for Little Inspirations to ensure our buildings are maintained and remain operational. Our sites are not the easiest to deal with and it is important that we have a service provider like TPG who..."

Neil Blockley – Little Inspirations Nursery

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"What stands out for me is the fact that I can refer any piece of work to TPG and they are always willing to see what they can do to solve it"

Paul Cartwright (Health & Safety Advisor) – Tenovus

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"As we move in to day 5 post completion I wanted to personally thank you all at TPG for the fabulous effort and enthusiasm that went in to making our relocation an immediate success"

Claire Gebski, Relocation Client

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"The TPG process is just so simple to use. Shops no longer have to go through various local or national contractors seeking out quotes. Basically, they’ve streamlined our way of working by saving time."

Ruth Clarke (Area Manager) – Tenovus

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"Over the last 2 ½ years we have worked closely with TPG on some key projects and found their expertise in retail property invaluable. TPG FM undertakes day to day maintenance and their approach has been a good fit for..."

Paul Hird, Property Manager, East

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"We have worked with TPG since they were formed, successfully completing countless new stores, relocations, refits and so much more, now including our first ever store extension at Sutton in Ashfield. Based on the success of this project, which TPG..."

James Price, New Business Development Manager, Bonmarché Limited

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"TPG are helping us to grow efficiently by being a central point of contact for most maintenance issues. They are resourceful, helpful and always keen to help us find the most straightforward fix to any issues we present them with."

Sarah Price, Retail Operations Co-ordinator – Tiger

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Related Blogs

Introducing the TPG Web Desk App